HOME DEPOT:Decision Support System Plan – Computer Systems Analysis & Design I
1. The Scenario
Home Depot is seeking to cut on costs. Some of the areas which have been identified tend to be hot topical issues every time changes are attempted. These include the decision to source products domestically or having them imported. Others include the reduction of the number of employees as well as streamlining service delivery by redefining chores, job assignments, as well as supervision. The business also purposes to put up an information system that will increase positive output and reduce on cost. Even though the choice of the system has been inspired by the kind of challenges which firms like Home Depot experience while attempting trade-offs, it is important to appreciate that this is something that happens with every other organization. Therefore, there is the need for a ‘what if’ scenario so as to analyze situations and come-up with all the possible management outcomes. The issue, therefore, is facilitating the prediction of the behavior of the stakeholders on the basis of certain managerial decisions.
2. System Description
The proposed system is called the Resolution Central Decision Support System. This is a Decision Support System, or DSS, that can be exploited by any organization to achieve its streamlining activities. In this case, the dependent variable is enhanced performance. This is defined by increased productivity, enhanced competitive advantage of the organization in question, as well as improvement in customer service. The customers should, actually, be in a position to report that this is the case, i.e. they have seen improvements with respect to how they are treated and their concerns are addressed. Figure I below indicates the conceptual framework. This is the relationship between the ultimate goal and the issues which define this goal.
Figure 1: The Conceptual Framework
The achievement of the goal at hand requires a number of procedures to be accomplished. Planning is the first among them, and then there is the development of the system capability. Ultimately, there is the maturity of the system, and it is at this point that access to the market is assessed, together with a couple of related competencies. A system of this nature is meant to ensure that the organization has the best performance, and this is the only way the value for money can be realized.
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